Updated 2 October 2026
Need a hand? Email [email protected] with your app version, iOS version and what happened. Hide family details in screenshots. Never send access tokens, forwarding addresses or payment credentials.
Getting started
Add the people and dates you want to track in Family. Today brings together tasks and things worth preparing for; She mentioned holds things you want to remember. Assigning an item is your private reference — the app does not send it to your partner.
The app is available in English and 20 other languages. It follows your selected app language in iOS Settings. AI responses also use that language.
Purchases and restoring access
Monthly and annual plans offer a seven-day trial for eligible customers; the price and terms shown by the App Store apply to your country. A lifetime option is also available. Manage or cancel subscriptions in iPhone Settings → your name → Subscriptions.
If access is missing, use Restore purchases with the Apple account that made the purchase. Restoring purchases restores access, not household data. Use your iCloud backup separately to restore lists and notes.
Pack Money is a separate product. Connecting an existing Pack Money household does not prove a purchase or grant Mental Load Premium. Combined purchase options are not available yet.
Pack Money: bills and your Family overview
The optional connection is being prepared for the next App Store update. Supported builds show Settings → Pack Money connection. If yours does not, check for an app update when that release becomes available.
- In your Pack Money website, open Setup & connections and create a Mental Load connection. Select the reminders and permissions you want.
- Turn on separate Family overview options for spending, savings or category limits. A reminder-only connection cannot show these figures.
- Choose access for 30 days, 90 days or one year, then copy the connection details.
- In The Mental Load, open Settings → Pack Money connection, tap Paste, then connect.
Family shows the enabled summaries. Today shows bills due this calendar month rather than filling your list with next month’s recurring bills. Category limits can be narrowed to the three you care about. Figures come from recorded Pack Money entries; savings and foreign conversions can include estimates and are not bank-verified balances.
The connection is one-way and read-only. Completing a task does not record a payment. Correct amounts, dates and payment status in Pack Money. Local notes, assignees and reminder preferences stay in The Mental Load.
If something looks old, use Refresh now and check Last successful update. Automatic checks happen while the app is open, at most once every 15 minutes. Updates while the app is closed are not guaranteed.
When access expires, create a new token in Pack Money and choose Renew access here. Saved reminders and notes are kept. Revoke old tokens in Pack Money. When disconnecting here, choose whether to keep or remove imported reminders.
No bank SMS? Pack Money works with manual entries and supported imports. Follow its setup and Telegram guide, or see what Pack Money does.
iCloud backup and a new phone
Enable iCloud backup in Settings, then choose Back up now before changing phones. Use the same Apple account on the new device and restore the saved household when offered. A restore replaces the current household with the backup, so check which copy you want first.
The backup includes imported Pack Money reminders and local notes. Its access token and Family money summary are excluded. Reconnect after restoring. Use Delete iCloud backup to remove the app-managed cloud copy; deleting the app alone does not remove it.
Email forwarding
Enable forwarding in Settings and send a school email, appointment or other dated message to the private address shown. Review extracted dates before adding them. For automatic forwarding, create a rule on your mail provider’s website; iPhone Mail does not create that server-side rule.
If nothing appears, check the address, allow processing time, then refresh the inbox. An email without a clear date may produce no results. Check forwarding rules with your mail provider and regenerate an exposed address. Disabling forwarding sends a request to remove the address and pending results; keep the app online so the request can be sent. For confirmation of server-side deletion, contact [email protected]. See the privacy policy for the server retention and logging details that remain unverified.
AI, offline use and privacy
Saved lists work offline. AI, weather, email forwarding, Pack Money refreshes and iCloud backup need internet access. An AI error or allowance limit does not delete your saved household.
AI requests may include family context, eligible tasks, notes or selected documents. Suggestions after adding a task can also use AI. Imported Pack Money reminders and the Family money summary are excluded. Optional backup is stored with Apple; Pack Money data comes directly from your household service. See the privacy policy.
Notifications and dates
Check notification permission and Focus settings if reminders are missing. Calendar, microphone, speech and location permissions can be changed separately in iOS Settings. Approximate location is used for weather prompts.
Check dates extracted from photos, PDFs, email or AI before relying on them. Keep the original source handy for school, medical, travel, visa or payment deadlines. The app helps you prepare; it does not verify a provider’s deadline or make a payment.